Question 1

What do you actually build?

Accepted Answer

Production web platforms — e-commerce engines, B2B lead systems, learning platforms, and custom SaaS — plus the AI agent workflows that keep them running after launch. See the full breakdown on /services.

Question 2

How is this different from a website builder or a freelancer?

Accepted Answer

A DIY builder hands you a template; a freelancer usually hands you a website and moves on. We ship production code you own outright, then hand day-to-day operations to named AI agents instead of leaving the platform to decay after launch.

Question 3

Do you only work with certain industries?

Accepted Answer

We have dedicated pages for 10 launch industries (restaurants, real estate, clinics, salons, fitness, legal, automotive, travel, online shops, education/coaching) — see /industries — but the underlying platform work applies to any business that needs a real website and someone to run it.

Question 4

Do you build for both English and Farsi-speaking markets?

Accepted Answer

Yes — every page on this site ships in both languages, and we handle the practical differences (Toman pricing, Telegram/Instagram integration, right-to-left layout) rather than just translating the English version.

Question 5

Who owns the code after the project ships?

Accepted Answer

You do, outright, no exceptions — there's no recurring platform fee for the build itself. The optional Ops retainer is for us continuing to operate and improve it, not a license to keep using your own code.

Question 6

How much does a build cost?

Accepted Answer

Starter begins at $4,900, Growth at $12,500, and Scale engagements start from $30,000 and are scoped individually. Full tier breakdown is on /pricing.

Question 7

What's included in the Orbital Ops retainer?

Accepted Answer

Monitoring and updates at $490/mo, plus CRO iterations and a monthly report at $990/mo, plus a dedicated roadmap at $2,400/mo. It bundles the named agent workflows relevant to your platform at a discount versus buying them individually.

Question 8

What is the Conversion Audit?

Accepted Answer

A $490 review of your existing site's conversion path — checkout, forms, or booking flow — credited in full toward any build if you move forward. It's the lowest-friction way to start working together.

Question 9

How does workflow pricing work?

Accepted Answer

Each named workflow (like abandoned-cart recovery or lead follow-up) has a one-time setup fee and a monthly price, listed on /services/ai-agent-workflows and each workflow's own page. They work on your existing site, not only Orbital builds.

Question 10

How long does a typical build take?

Accepted Answer

Starter builds ship in 3–4 weeks, Growth in 5–6 weeks. Scale engagements are scoped individually based on integration complexity.

Question 11

What does the discovery phase involve?

Accepted Answer

A working session on your business — what's costing you money today, who your buyers are, what "done" looks like in 90 days — followed by a full architecture sketch you review before we write any code.

Question 12

Can you migrate an existing site or store?

Accepted Answer

Yes — content, schema, and integrations migrate over during a staged cutover, so the old site keeps working until the new one is verified end-to-end.

Question 13

Do I need to know how to code to work with you?

Accepted Answer

No. You review the architecture sketch in plain language, approve milestones as they ship, and we handle everything technical — including explaining any decision you want explained.

Question 14

What happens if I need changes after launch?

Accepted Answer

Starter includes 30 days of post-launch support, Growth includes 90. After that, changes are scoped as needed or covered under an Ops retainer if you want ongoing iteration.

Question 15

Do you offer ongoing support after launch?

Accepted Answer

Yes — every build ships with the AI agent workflows relevant to it, plus a direct line to our engineering team for anything they can't handle.

Question 16

What's your response time?

Accepted Answer

We reply to every inquiry within 48 hours — that's a guarantee, not a target. Most get a same-business-day reply.

Question 17

What happens if an agent workflow makes a mistake?

Accepted Answer

Every workflow has escalation rules — anything outside its defined boundaries (a large order, an angry message, a low-confidence match) pauses and notifies a human instead of acting. See each workflow's own page for its specific rules.

Question 18

Can I turn off a workflow if it's not working for me?

Accepted Answer

Yes, any time — workflows are opt-in and billed monthly with no lock-in contract, so turning one off just stops next month's charge.

Questions people actually ask.

General

Pricing

Process

Support & operations