FAQ

Questions people actually ask.

If it's not here, the live chat in the corner reads from this same list — or just reach out.

General

Production web platforms — e-commerce engines, B2B lead systems, learning platforms, and custom SaaS — plus the AI agent workflows that keep them running after launch. See the full breakdown on /services.

A DIY builder hands you a template; a freelancer usually hands you a website and moves on. We ship production code you own outright, then hand day-to-day operations to named AI agents instead of leaving the platform to decay after launch.

We have dedicated pages for 10 launch industries (restaurants, real estate, clinics, salons, fitness, legal, automotive, travel, online shops, education/coaching) — see /industries — but the underlying platform work applies to any business that needs a real website and someone to run it.

Yes — every page on this site ships in both languages, and we handle the practical differences (Toman pricing, Telegram/Instagram integration, right-to-left layout) rather than just translating the English version.

You do, outright, no exceptions — there's no recurring platform fee for the build itself. The optional Ops retainer is for us continuing to operate and improve it, not a license to keep using your own code.

Pricing

Starter begins at $4,900, Growth at $12,500, and Scale engagements are custom-quoted and scoped individually. Full tier breakdown is on /pricing.

Monitoring and updates at $490/mo, plus CRO iterations and a monthly report at $990/mo, plus a dedicated roadmap at $2,400/mo. It bundles the named agent workflows relevant to your platform at a discount versus buying them individually.

A $490 review of your existing site's conversion path — checkout, forms, or booking flow — credited in full toward any build if you move forward. It's the lowest-friction way to start working together.

Each named workflow (like abandoned-cart recovery or lead follow-up) has a one-time setup fee and a monthly price, listed on /services/ai-agent-workflows and each workflow's own page. They work on your existing site, not only Orbital builds.

Process

Starter builds ship in 3–4 weeks, Growth in 5–6 weeks. Scale engagements are scoped individually based on integration complexity.

A working session on your business — what's costing you money today, who your buyers are, what "done" looks like in 90 days — followed by a full architecture sketch you review before we write any code.

Yes — content, schema, and integrations migrate over during a staged cutover, so the old site keeps working until the new one is verified end-to-end.

No. You review the architecture sketch in plain language, approve milestones as they ship, and we handle everything technical — including explaining any decision you want explained.

Starter includes 30 days of post-launch support, Growth includes 90. After that, changes are scoped as needed or covered under an Ops retainer if you want ongoing iteration.

Support & operations

Yes — every build ships with the AI agent workflows relevant to it, plus a direct line to our engineering team for anything they can't handle.

We reply to every inquiry within 48 hours — that's a guarantee, not a target. Most get a same-business-day reply.

Every workflow has escalation rules — anything outside its defined boundaries (a large order, an angry message, a low-confidence match) pauses and notifies a human instead of acting. See each workflow's own page for its specific rules.

Yes, any time — workflows are opt-in and billed monthly with no lock-in contract, so turning one off just stops next month's charge.