Abandoned-Cart Recovery Agent
Every abandoned cart gets a timed follow-up sequence — no spreadsheet, no manual emailing.
What it watches
Carts left inactive past your chosen window
What it does
Sends a timed recovery sequence and reports recovered revenue weekly
When it asks a human first
If a customer replies with a question, or the cart total is above a threshold you set, the sequence pauses and flags the cart to your inbox instead of sending the next automated message. That pause holds until you act on it — it never silently resumes after a timeout, since resuming could mean an automated nudge landing in a conversation a human already stepped into.
How it works
- 1Watches for abandonment
Flags a cart the moment it sits inactive past your chosen window, read directly from your storefront’s cart events — so recovery starts within seconds of the cutoff, not the next time someone checks a dashboard.
- 2Sends the first nudge
An hour in, a friendly reminder with the cart contents goes out — no discount yet, just a reminder it exists. The subject line names the actual item left behind, never a generic "you forgot something."
- 3Escalates the offer
At 24 hours, a second message adds a capped discount code if the cart is still open, tuned to what actually gets replies. That discount only ever appears here, never in the first message, so it doesn’t train customers to abandon carts on purpose.
- 4Makes a final attempt
At 72 hours, a last message closes the loop, after which the cart is marked cold and excluded from future sequences — permanently for that cart, not a snooze, so nobody gets nudged twice about the same order.
- 5Stops on purchase or reply
Any completed order or customer reply halts the sequence instantly, so no one gets nudged about something they already bought. The check runs before every send, not just at sequence start, so a purchase seconds before message two still cancels it.
What triggers it
- · Cart inactive past your chosen window (default 1 hour)
- · Cart total is above a value you flag for manual review
- · Customer replies to any message in the sequence
- · A purchase completes, stopping the sequence immediately
What you get
- · A 3-message recovery sequence sent per abandoned cart
- · A weekly recovered-revenue report by cart value
- · A flagged high-value cart in your inbox
- · A one-time discount code minted at the final step, capped by you
Not the right fit if
Not for businesses with fewer than ~20 abandoned carts a month — the volume doesn't justify a dedicated sequence over one manual follow-up email. It's also not the right first agent for a brand-new store still finding product-market fit: fix why people are abandoning before automating the chase.
The math
At ~150 abandoned carts/mo × 3 min, that is roughly 7.5 h/mo — an estimate, not a guarantee.
TITAN runs this exact agent: carts idle 3 hours get a reminder SMS, carts idle 24 hours get a one-time discount code minted automatically, and recovery stops the moment a purchase completes.
Frequently asked
Any storefront that exposes cart-abandonment events via webhook or API — Shopify, WooCommerce, and most headless commerce stacks, including Orbital-built ones.
Ready to put abandoned-cart recovery agent to work?
Tell us about your setup and we'll confirm it fits within 48 hours.