Clinic Operator
Supervises booking, document collection, appointment prep, and reputation as one clinic function — sold against chair utilisation and recall rate.
What it watches
Chair utilisation and recall rate against target across the booking calendar
What it does
Runs the operating plan across its roster and reallocates effort toward filling gaps and recalling lapsed patients, bringing you a monthly review
When it asks a human first
A recall campaign beyond your guardrail, or anything touching clinical scheduling policy, goes to you. Routine scheduling and recall execution does not.
How it works
- 1Holds the operating plan
A supervisor agent holds the chair-utilisation and recall-rate targets and the plan for reaching them, seeing the whole clinic calendar as one function.
- 2Dispatches to the roster
Directs booking, document collection, appointment prep, and reputation management toward filling gaps and recalling lapsed patients.
- 3Runs a shared state store
Every supervised agent reads and writes to one state store, so a cancellation, a missing document, and a lapsed patient are seen as one scheduling problem.
- 4Executes without asking per action
Inside the approved plan, it reallocates recall and scheduling effort without a human sign-off on each individual action.
- 5Escalates plan changes only
A recall campaign beyond your guardrail, or anything touching clinical scheduling policy, goes to you; routine execution does not.
What triggers it
- · Chair utilisation against target is recalculated across the booking calendar
- · A supervised agent's output changes utilisation or recall rate materially
- · A monthly operating-plan review comes due
- · A patient-recall campaign would need to go beyond a guardrail
What you get
- · A live chair-utilisation and recall-rate dashboard against target
- · A monthly operating plan with the scheduling and recall reasoning behind it
- · A full decision log across booking, document collection, prep, and reputation
- · A flagged list of anything that changed the plan itself
Not the right fit if
Not for clinics that haven't run at least two of the supervised agents for 60 days — this operator supervises a track record, it doesn't start one.
The math
At ~600 appointment slots/mo × 20 min, that is roughly 200 h/mo — an estimate, not a guarantee.
What it orchestrates
No Tier 3 sale without at least two of these agents running for the client for 60 days — a qualification rule, not a disclaimer.
Frequently asked
Yes — no Clinic Operator engagement starts without at least two of booking-agent, document-collector, meeting-prep, or review-reputation already running for 60 days. That is a qualification rule, not a disclaimer.
The operating plan, chair utilisation, and recall rate against target — not individual bookings, which still report on their own.
No — it schedules, collects documents, preps appointments, and manages reputation. Clinical judgment stays entirely with your clinicians.
By tracking lapsed patients against your recall interval and directing outreach toward filling their next slot — a scheduling function, not a clinical one.
Ready to put clinic operator to work?
Tell us about your setup and we'll confirm it fits within 48 hours.