Review & Reputation Agent
Happy customers get asked for a review; new reviews get a draft response waiting for your approval.
What it watches
New reviews across Google and other listing platforms
What it does
Requests reviews from happy customers and drafts responses to new ones for your approval
When it asks a human first
The agent never posts a public response on its own — every drafted reply waits in a queue for your approval before it goes live, and any review below 3 stars is flagged for you to see immediately, not just logged. If a customer edits a published review after you've already replied, the agent flags the change rather than auto-drafting a new response, since a reply written for the original wording might no longer fit what it now says.
How it works
- 1Requests at the right moment
After a completed order, appointment, or resolved ticket, sends a review request timed to when satisfaction is highest — and never asks the same customer twice in a short window, even if they qualify for more than one trigger that month.
- 2Watches every platform
Google Business Profile by default, Yelp and Facebook depending on your plan, checked continuously rather than swept weekly — reading each platform's own feed or API directly, not a single aggregator that can lag behind what customers actually see.
- 3Drafts a response
Writes a reply for every new review, matched to your voice and the specifics of what the reviewer actually said — a five-star reply reads as a thank-you, a two-star reply speaks to the specific complaint, never one template stretched over both.
- 4Flags anything below 3 stars
Immediately, outside the normal approval queue, so a bad review never sits unanswered for days. That flag goes straight to whoever you name as the reputation owner, not a shared inbox where it can get buried under routine notifications.
- 5Waits for your approval
Nothing posts publicly until you approve it — a human voice stays in every public reply, no exceptions. A draft still unapproved after 48 hours gets a reminder ping, so a backlog in your queue never quietly becomes the reason reviews go unanswered.
What triggers it
- · A new review posts on a monitored platform
- · A completed order, appointment, or resolved ticket you flag as a review trigger
- · A review scores below 3 stars
- · A drafted response sits unapproved past 48 hours
What you get
- · A drafted response waiting in your approval queue
- · A review request sent after a qualifying event
- · An immediate flag for any sub-3-star review
- · A weekly reputation summary across platforms
Not the right fit if
Not for businesses with no online listing presence yet — there is nothing to draft responses for. It's also not a fit for businesses whose sales leave no digital record of completion — a pure cash counter with no order, appointment, or ticket system to read from — since the agent times its ask off a specific completed event, not a guess at when someone last walked in.
The math
At ~30 reviews/mo × 5 min, that is roughly 2.5 h/mo — an estimate, not a guarantee.
Frequently asked
Google Business Profile by default, with Yelp and Facebook available depending on your plan.
Ready to put review & reputation agent to work?
Tell us about your setup and we'll confirm it fits within 48 hours.