Department agents. A whole function, run end to end.
A department agent owns a function, not a trigger — the shared inbox, accounts receivable, the editorial calendar. Multi-step, multi-system, and stateful: it remembers where things stand and reports against a named KPI every week.
Businesses where one function is consuming a full-time role, and the role is mostly execution, not judgment.
A task agent owns a trigger; a department agent owns the function that trigger sits inside — every step, every system it touches, start to finish.
Agents in this tier
17 agents
Outgrowing department agents?
When one function is no longer the ceiling — when you need an outcome owned across several functions at once — an autonomous operator supervises the department agents underneath it.
Frequently asked
A task agent reacts to one signal. A department agent runs the whole function: every inbound signal, every system it needs to touch, and a weekly report against a KPI you set.
You do. The agent executes inside guardrails you approve up front — refund thresholds, escalation triggers, tone — and asks before anything outside them.
2–4 weeks, depending on how many systems the function touches and how much historical data needs to be wired in.
It replaces the execution work of a role, not the judgment. Most clients keep a human owning the relationships and reviewing the agent's weekly report.
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